Help Centre

1. I can't log in or reset my password

If you've forgotten your password, click "Forgot password" on the sign-in page and follow the reset instructions sent to your registered email. If you still can't access your account, contact us at crewconnectinfo@gmail.com.

2. How do I update my profile?

Go to Your Profile from the main menu to update your:

• Profile photo
• Company or trade details
• Location
• ABN and licenses
• "About Me" description

All changes save automatically once confirmed.

3. How do I find and connect with other members?

Head to the Find a Trade page to browse verified trades and builder profiles. Use filters such as trade type, rating, or location to narrow your search. Click "Connect" to send a connection request — once accepted, you'll be able to message directly.

4. How do subscriptions work?

Crew Connect operates on a monthly subscription model. You'll need an active subscription to access member-only features such as viewing profiles and messaging. All payments are securely processed through Stripe.

5. How do I cancel or manage my subscription?

You can view or manage your subscription at any time under the Billing section of your account. If you experience any issues with billing or renewal, please email crewconnectinfo@gmail.com.

6. How do I report inappropriate behaviour or content?

Crew Connect aims to keep the community safe and professional. If you encounter suspicious, offensive, or misleading activity, please report it by emailing crewconnectinfo@gmail.com with:

• The user's name or profile link
• A short description of the issue
• Any screenshots (optional)

Our team will review and take appropriate action.

7. I haven't received a response from someone I connected with

Crew Connect does not control or guarantee communication between members. If a user is unresponsive, we recommend waiting or exploring other available trades or builders in your area.